Effective: April 20, 2013
Prices reflected on this site are subject to change at any time, without notice.
We will accept return of products within 30 days of ship date from our warehouse. Customers must request a Return Merchandise Authorization (RMA). You will be required to provide the following information:
- Complete Item Number/SKU
- Invoice Number from original shipment/receipt of item
- Quantity to be returned
- Reason for request
All product returns must be accompanied by a RMA document - with the RMA number clearly visible on the outside of the package. Please ship to:
- Returns Department (with RMA#)
- 13372 Hunt Road
- Riley, MI 48041
Additional product returned, but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier, for validation of receipt of goods and for insurance compliance
All returns will be processed in a timely manner and credits will be applied to your account. Please note:
✓ ALL product returned will be assessed a 15% restocking fee, unless the return is the result of an error made by Furbabies, LLC.
✓ If the manufacturer assesses a fee exceeding 15%, the customer will be assessed the difference in addition to the Furbabies, LLC restocking fee accordingly.
✓ All freight charges assessed to the return, are the responsibility of the customer, and will not be reimbursed by Furbabies, LLC unless the return is a result of an error made by Furbabies, LLC. Freight for a return of a defective product will not be reimbursed by Furbabies, LLC.
Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed, and will be returned to the customer at the customer’s expense.